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Circles of Care
Improving the hospital experience by empowering the patient's social network



Circles of Care
  Mission
  Context
  Concept
  Scope
  Service structure
  Touch points
  Processes
  Resources
  Solution


Scope: Service Processes

Subscriber (future patient) processes



Outside hospital:
- sign up for service
- Update subscriber account

While hospitalized:
- Service activation
- info update
- communication
- Scheduling.
 
     

Patient's friends and family processes

- Sign in for patient’s care
- Receive messages
- Ordering (paid services)
- Scheduling


  
 
       
  Hospital processes:

- Update doctors info
- Update patient’s info		  
 
       
 

Circles of care representative processes:

In hospital
- Service activation
- Relationship management:
  - with patient
  - With friends
  - with hospital
- Ordering
- Scheduling

call center
- Sign up for service
- Relationship management:
  - with patient
  - With friends
  - with hospital
- Ordering
- Scheduling
       
 
Affiliated companies touchpoints:
- Contracts
- Circles of care CRM application:
  - Ordering /Billing
  - Scheduling
  - Delivery
  - Confirmation

  
   


Service delivery diagrams

For digital service that requires scheduling

For service delivery that requires scheduling

For goods delivery

Next: Resources