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Circles of Care
Improving the hospital experience by empowering the patient's social network



Circles of Care
  Mission
  Context
  Concept
  Scope
  Service structure
  Touch points
  Processes
  Resources
  Solution


Scope: Resources
Subscriber (future patient)

- Patient database
- Communication infrastructure
- CC- Affiliates database
 
     

Patient's friends and family

- Product / service database
- Patient database
- Billing system
- Ordering system
- Scheduling system


  
 
       
  Hospital:

- Patient database		  
 
       
 

Circles of care representative:

In hospital
- Product / service database
- Patient database
- Ordering / Billing system
- Scheduling system
- People

call center
- Phone switch
- Product / service database
- Patient database
- Ordering / Billing system
- Scheduling system
- People
       
 
Affiliated companies touchpoints:
- Circles of Care / Affiliate database

  
    Next: Solution